Thank you for being a valued customer. Amid ongoing concerns about the Coronavirus (COVID-19), James B. Nutter & Company is closely monitoring the latest reports from the Centers for Disease Control (CDC). We are taking appropriate precautions to protect employees and customers, and as a result most of our employees will be working remotely. However, because we take the needs of our customers seriously, we do plan to be open for business and will have sufficient staff onsite to handle loan applications, loan closings, payments, and general customer service.
Should you be impacted by COVID-19 and need our support, we are here to help. If you are directly impacted by COVID-19 and as a result are facing financial challenges, you may be eligible for one or more of a range of hardship programs. To inquire about the availability of such programs, please contact our customer service department during regular business hours (CST) at 816-531-2345 or toll free at 800-886-9632 to speak to a representative. (For Loss Mitigation: 877-765-4321, firstname.lastname@example.org or Default Counseling: 800-943-7334, email@example.com).
We will continue to closely monitor the situation and evaluate additional measures to support our customers and community as needs arise. Since we opened for business in 1951, James B. Nutter & Company has been committed to helping our customers and our community. That commitment remains, and we keep all of you in our thoughts and prayers during these uncertain times.
For additional information about COVID-19, get the latest report from the Centers for Disease Control at cdc.gov or your local health department website.
During these difficult times, James B. Nutter & Company wants you to know that we are here for you and your family. Below are a few of the measures that we are taking to help our valued customers who are financially impacted by the COVID-19 pandemic.
Effective March 18, 2020, the Company will waive the assessment of new late fees for customers for the next 90 days.
Effective March 18, 2020, the Company will be waiving all online payment fees for the next 90 days.
Effective March 18, 2020, the Company will suspend negative credit reporting for payments that are received after their due date for the next 90 days. Please note that this is not applicable to loans that have previously been reported as delinquent.
As an example, if a customer has not made their January and February 2020 mortgage payments, and is also not able to make their March 2020 payment, the Company will continue to report them as 60 days delinquent to their credit bureaus as opposed to 90 days delinquent.
Effective March 18, 2020, foreclosures have been placed on hold for 90 days. If you are currently delinquent on your mortgage loan, the Company will not refer your loan to foreclosure during this time period.
The Company has a multitude of assistance programs that may assist you during this time. We strongly encourage you to contact our Default Counseling Department at 800-943-7334, ext 1865 or our Loss Mitigation Department, ext 1863, to discuss what program may work best for you.
The Company would like to remind you that during troubling times such as these there are scammers that will try to take advantage of you. Please be mindful of this and take extra precautions.
If you are contacted by someone claiming to be a representative of the Company and you are suspicious of the person that you are speaking with, we encourage you to contact our offices directly by calling 816-531-2345 or 800-943-7334.
Last, but not least, we want to assure you that we are here to assist you in any way that we can. The majority of Company employees are working remotely to ensure that our day to day operations are not impacted and that we continue to serve our customers, like you, to the best of our abilities.
From the James B. Nutter & Company family to yours, we wish you the very best.