Thank you for being a valued customer. Amid ongoing concerns about the Coronavirus (COVID-19), James B. Nutter & Company is closely monitoring the latest reports from the Centers for Disease Control (CDC). We are taking appropriate precautions to protect employees and customers, and as a result most of our employees will be working remotely. However, because we take the needs of our customers seriously, we do plan to be open for business and will have sufficient staff onsite to handle loan applications, loan closings, payments, and general customer service.
Should you be impacted by COVID-19 and need our support, we are here to help. If you are directly impacted by COVID-19 and as a result are facing financial challenges, you may be eligible for one or more of a range of hardship programs. To inquire about the availability of such programs, please contact our customer service department during regular business hours (CST) at 816-531-2345 or toll free at 800-886-9632 to speak to a representative. (For Loss Mitigation: 877-765-4321, jbnlossmitigation@nutterhomeloans.com or Default Counseling: 800-943-7334, defaultcounseling@nutterhomeloans.com).
We will continue to closely monitor the situation and evaluate additional measures to support our customers and community as needs arise. Since we opened for business in 1951, James B. Nutter & Company has been committed to helping our customers and our community. That commitment remains, and we keep all of you in our thoughts and prayers during these uncertain times.
For additional information about COVID-19, get the latest report from the Centers for Disease Control at cdc.gov or your local health department website.
During these difficult times, James B. Nutter & Company wants you to know that we are here for you and your family. Below are a few of the measures that we are taking to help our valued customers who are financially impacted by the COVID-19 pandemic.
The Company has various programs to assist you during this time, including those available under the CARES Act. There are two mortgage relief options under the CARES Act Relief Options if your mortgage is a federally backed mortgage (e.g., FHA-insured, VA-guaranteed or backed by Fannie Mae or Freddie Mac).
First, if you experience financial hardship due to the coronavirus pandemic, you have a right to request a forbearance for up to 180 days. You also have the right to request an extension of up to 180 days. You must contact us to request this forbearance. There will be no additional fees, penalties or additional interest (beyond scheduled amounts) added to your account. You do not need to submit additional documentation to qualify other than your claim to have a COVID-19-related financial hardship.
Second, if you are currently on a forbearance due to a COVID-19-related financial hardship, you may qualify for a variety of assistance programs to help bring your loan current. These plans are based on the investor who holds your federally backed mortgage. They include Payment Deferral and Loan Modification.
Third, you may qualify for the Homeowner Assistance Fund, which is a program that is handled by each individual state. Please reference the following website for more information on your state: ncsha.org/homeowner-assistance-fund.
We strongly encourage you to contact our Default Counseling Department at 800-943-7334, extension 1865 or our Loss Mitigation Department, extension 1863, to discuss what program may work best for you. You can also reach us by email at covidresponse@nutterhomeloans.com.
Scammers often take advantage of vulnerable consumers during disasters and financial shocks. In addition to coronavirus-related scams, be aware of scams that falsely promise financial relief from your mortgage loan, or from foreclosure.
If you are contacted by someone claiming to be a representative of the Company and you are suspicious of the person that you are speaking with, we encourage you to contact our offices directly by calling 816-531-2345 or 800-943-7334.
Please note: Hold times with our Default Counseling and Loss Mitigation Departments may be longer than normal, but rest assured we are making every effort to address the questions of our borrowers as quickly as possible. Since new guidance is being provided to our company on a routine basis. Please check our website frequently to ensure you are aware of most up to date potential relief to which you may be entitled.